Thank you for shopping at Countryside Ceramics, LLC. 

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If you are not entirely satisfied with your purchase, we're here to help.

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Returns

You have 30 calendar days to return an item from the date you received it.

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To be eligible for a return, your item must be in its original packaging and in the same condition that you received it.

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Your item needs to have the receipt or proof of purchase.

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Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

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We will immediately notify you on the status of your refund after inspecting the items.

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If your item is approved, we will initiate a refund to your credit card (or original method of payment).

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You will receive the credit within a certain amount of days, depending on your card issuer's policies.

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Exchanges/Replacements

If for some reason any item has been damaged during the shipping process,

we will be glad to replace/exchange the item with its equivalent.

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To be eligible for replacement, we must receive a photo of damaged pieces and a photo of the packaging.

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We will only replace items which are damaged during shipment.

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* Damaged Items: If your item(s) arrive damaged from shipping, please contact us within 24 hours.

 

Please provide photos of the damaged product(s) and any damage to the box(es) they arrived in.

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Otherwise, if your item(s) arrive in satisfactory condition, please consider leaving a positive review.

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Once your request for replacement is approved, we will initiate the replacement order and an email confirmation will be sent immediately to notify you on the status of your replacement/exchange.

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You have 24 hours from receipt of item to notify us of any damage which has occurred to your items during shipping.

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